The Emergency Maintenance List is essential to provide to residents at move-in. Communicate to residents and your maintenance what is considered an emergency and what can wait until the next day. Use this in your move-in packet of information when giving keys to your new residents. Avoid 3 a.m. phone calls with clear guidelines!
Handling work orders and maintenance requests is required for resident satisfaction. Your job doesn’t end once you land your prospect. Keep your high quality residents happy and your real estate investment protected.
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